FAQ – frequently asked questions

Sorry, but we don't have rooms with private bathrooms.

The bathrooms are located in the corridors of each floor and you will share them with the other guests. Don't worry, we clean them thoroughly daily.

Absolutely! We have a fully equipped kitchen, open 24/7!

You will find a stove, oven, kettle, microwave, and fridges here along with plates, bowls, cutlery, pots and pans. For storage, you can use the fridges, or take a food box from the kitchen.

Of course!

We know you would rather live without water than WiFi. It is free and works throughout the whole building.

Yes. We believe bikes are one of the best ways to explore Dresden. We have compiled a list at the reception with the cheapest and easiest ways for you to rent a bike during your stay in Dresden. Available in both German and English.

You do not need to. Our bed linen is included in the price. We will give the sheets to you, fresh and clean on arrival to make yourself. If you would prefer to bring your own, that is also not a problem, but sheets are a must due to hygiene reasons.

The beds in the apartments are already made for you!

In Dorms: Yes. Each dormitory has lockers. They are free to use. They require a padlock, so either bring your own, or you can rent one from us for 7€, or buy it for the same price.

In Private rooms: No. It is a private room, so you will be the only guest with access to the room.

Noooo! If you would like a TV, we recommend looking into hotels here in Dresden.

The hostel really focuses on sociability!

Sorry, we do not and our rooms go up to the 3rd floor. Please keep this in mind when booking!

All rooms are non-smoking. It is forbidden to smoke anywhere inside the hostel.

Smoking is only allowed outside, at the front of the hostel. It is cosy as there is a bench and an awning to protect you from the elements.

Anyone caught smoking inside will face a fine.

Does a bear shit in the woods?

Yes. With unlimited hot water 24 hours a day.

Yes. They are located in the bathrooms.

Yes. We do have a washing machine and a dryer.

Washing and drying costs 8€ (washing 4.00€ including detergent, drying 4.00€). Just give us your clothes, go and visit the town (or sleep overnight) and pick up your freshly washed things a couple of hours later.

We have synthetic blankets and pillows without feathers .

Please let us know about this in advance, so we can prepare the room before your arrival for a smooth check-in.

Unfortunately, no. Due to the stairs, lack of a lift, and unique design of our rooms, there are many steps and ladders which one needs to climb. We would recommend looking at other hostels or hotels if mobility is an issue.

We would love to change this, but due to the old nature of our building, we cannot make such structural changes.

If you have any questions regarding accessibility, please let us know at lolli@lollishome.de.

Of course. And pillows. For hygienic reasons please always cover them before you sleep in the bed. You may bring your own linen, bring your own sleeping bag, or collect fresh linen from the reception at arrival. Linen is factured into the costs of every booking, so there is no extra fee for this!

We cannot guarantee availability without a confirmed reservation.

Especially in the summer, when demand is high, the hostel can definitely book out. We would recommend always making an official booking in advance. There are sometimes last-minute cancellations, so beds can become free, but we cannot guarantee space for someone without a reservation.

But the earlier you get in touch with us, the better your chance will be of spontaneously getting a bed. Best to send us an email for us to make a booking for you: lolli@lollishome.de or best, book directly through our website: www.lollishome.de/book

Or if you plan on arriving the same day, you can call us directly: 0351-810-8458. Bookings for future dates cannot be made per phone.

The best way is to use our booking page www.lollishome.de/book. This way, you get the confirmation with all the important terms and conditions and information about the hostel. It is also uncomplicated and without needing a prepayment – so no credit card information! In addition, you will definitely get the best price booking directly.

You can also check out other online platforms such as Booking.com, Hostelworld, Expedia, AirBnB etc. However, you also need to pay the platform for making the booking for you. This is usually a 10-15% commission. Due to this commission, the price will have a 10-15% increase, when you don't book directly.

Phone call bookings are ONLY possible for the day of, or at latest, the next day with us.

This depends on how you booked.

If you booked via our website, you need to send us an email. Either answer the booking confirmation to cancel, or send us an email with all the relevant booking information (name, booking number and your wish to cancel the booking) to lolli@lollishome.de. This is not possible over the phone. We require proof, that you have asked to cancel, or make any changes to your booking.

If you booked via an online travel agency, you need to cancel via the same agency (Booking, AirBnB, Hostelworld, Expedia etc.). The contact is between you and the agency, we may not change anything on our end.

You need to cancel via the agency you booked with. Contact your agency directly about this.

We are sorry, if that is inconvienient, but the contract is between you and the agency, not us. So you need to cancel and make all reseravation changes via them. We may not do so on our end. Whatever their cancellation policy is applies. We may not override it or make exceptions.

If you cancel in time, nothing. If you booked directly with us, you need to cancel in advance, as many days as your booking lasts. However the minimum is 48 hours before arrival. So, even if you only booked for 1 night, you still need to cancel 48 hours in advance (if you booked for 3 days, then 72 hours in advance, 4 days then 96 hours before arrival, and so on).

If you cancel too late, or just do not show up, we will charge the room rate. But not the 6% City Tax, or any other fees.

This charge only applies to rooms or beds which we cannot resell. So, it is best to contact us as early as possible to make a cancellation and reduce the possibility of facing late cancellation charges. We are always honest about this. We do not want money that we do not need to charge.

Due to your booking, the bed/ room is physically blocked in our system. This means that it is unbookable online or in person by other people, and often, we have turned people away at reception, because there is no physical space in our system.

We believe it fair to expect guests to tell us when they no longer require a bed or room with us, so that we can resell it. Although we believe that travelling should be spontaneous, and understand that sometimes, last- minute changes to plans can happen, we cannot survive or manage our costs, by holding on to bookings or rooms that remain empty because guests just do not show up. We performed the service, by keeping the room free for you, and turned away others.

The same principle applies to late or last- minute cancellations. Your booking was in the system until very late, which reduced our chances of reselling the room/bed, and in the meantime, we had to reject other enquiries and send people away.

The terms and conditions of booking, you can read here: https://www.lollishome.de/de/agb/

On weekend days we generally have a minimum stay of 2 nights in private rooms.

On special days (e.g; Eastern, Pentecost, Ascension Day, Chrismas, New Years Eve etc.) we may have a minimum stay of 3 nights or more.

If you are not sure whether a minimum stay is set or not, just give us a call (0351-8108458) or send us a message: lolli@lollishome.de.

Yes. This is a necessity.

EU citizens may present a valid personal ID or a driving licence.
Non-EU citizens must present their physical valid Passport. No other ID can be accepted.
Foreigners with a valid German ID (example: Aufenthaltstitle) can present this for check-in.

This is a matter of security, so there are no exceptions to these rules. The ID must also be valid. If it is not, we cannot check you in, irregardless if you have a confirmed reservation.

Our prices vary daily. It depends on demand, room type, the events of the city, the time of the year and even the time of the week. On average, dorm prices start from 18,50€ per day, and private double rooms from 48€ per day (or 24€ per person).

Best to check the prices via our website‘s booking page: www.lollishome.de/book

We don't have any hidden costs, but there are some extra fees, which we calculate depending on the usage. Those are:

• 6% lodging tax of the city of Dresden (This is not yet included in the price information, as guests under 18 years of age, trainees under 27 years of age with proof of the educational institution, as well as severely disabled persons with a degree of 80 or more, and their companions, with a "B" marked identity card, are exempt from this tax. )
• 2.00€ or 3.00€ for a small or a big towel (or just use your own)
• 9.50€ breakfast (or just help yourself in our fully equipped guest kitchen)

Additionally, we will ask you for a key deposit of 10 €. You will get it back when you return your key at check-out.

Accommodation tax is 6% of the amount owed for each individual overnight stay.

In other words, if you stay two nights for 19€ each, that would be a total of 38€. So you have to pay a bed tax of 2,28€.
The costs for breakfast are not included in the accommodation costs.

The following are not taxed:

• children up to the age of majority
• disabled persons and an accompanying person
• Trainees up to 27 years with proof of educational institution

Detailed description can be found here: https://www.dresden.de/media/pdf/stadtkasse/230712-Information-on-the-accommodation-tax_en-2023-09.pdf

No. A bed is a bed, irregardless of the age of the person using it and we charge per bed. Or for the private rooms, we charge for the full room.

However, if the child is under 3, we consider them young enough to share a bed with a parent. As there is no extra bed needed, there is no charge for them.

Yes, several. You could get a 10% discount with a valid ISIC-card or with the European Youth Card (EYCA)!

These discounts are only applicable to bookings made directly with us, either via our website, or per phone for spontaneous bookings (not Booking.com, Hostelworld etc.).

You are required to show the valid cards on arrival, otherwise no discount will be applied.

At www.lollishome.de/en/rooms-and-prices/ you will find the current discounts we offer for direct bookings through our website.

No. We do not offer discounts for long-term bookings. The maximum time we accept is 2 weeks, as we are primarly a backpacker hostel, so we specialise in short-term stays.

You can pay with card or cash, as you like. We have no preference.

You can pay for every service the hostel offers with card, including deposits, buying breakfast or drinks, as well as the room.

The hostel is located right in the district called "Neustadt" (new town), which is Dresden's trendy area. Here you will find many pubs, clubs and small shops. It's 4 tram stops away from the historic down town, the closest train station (Dresden Neustadt) is about 20 min walking distance. To get to the main train station it's about 30 min by tram.

In Dresden, the downtown is not one compact area like in many other towns. On an axis from South to North, first after the main train station comes the shopping area, then the historic baroque downtown followed on the other side of the river by the "new town", where it's particulary lively in the evenings.

Nope. Don‘t be fooled. The New Town has existed just as long as the Old Town. However, this region was rebuild after a fire in 1732. Which at the time made it newer, hence: New Town (Neustadt).

As a result of recent history, see World War II, Dresden‘s Old Town was almost completely destroyed and was slowly rebuilt between the 1990s and early 2000s. While the New Town was left relatively untouched. So, now we have the double irony, that the buildings and sites in the New Town, are actually older than those in the Old Town. We won‘t change the names. We enjoy the irony.

Now, the New Town is the trendy district with a lot of expressive graffiti, alternative and young people and families. If you want to learn more about the New Town, you can click here: Read more background information about the Neustadt.

It certainly can be. As we are directly in the center of the New Town, you can hear trams and foot traffic, both of which run right by our hostel. We are also surrounded on all 4 corners by bars, and restaurants, so it can be lively, particularly in the evenings. With the windows open, you will certainly hear it. Although we ourselves are not a party-hostel, we are in the party area. Please be aware of that before you book.

It is always a good idea to bring ear plugs to any hostel, anyway, but for light sleepers, we would recommend to bring these with you, or you can buy them from the hostel reception for 2€.

The closest train station is "Dresden-Neustadt", all trains stop here from and to Leipzig/Frankfurt and Görlitz, as well as the S-Bahn. Its about 15-20 min walking distance there, or 4 stops by tram with one change.

The main train station "Dresden-Hauptbahnhof" is about 30 min away. It would be best to catch the tram line 7, which takes around 15-18 min and you will have a short distance to walk.

All info about arrival you will find here: https://www.lollishome.de/en/location/directions

Many tram lines run in immediate proximity.

The next tram stop is about 150m, approx. 2 min away from the hostel (line 13). The line 7 is approx. 550m away, ca. 7 min walking. Line 6 is about 750m away, approx. 9 min walking and line 3 stops about 1km away, approx. 13 min walking distance from the hostel.

Easiest and most convenient is with the train.

Take the S1 in the direction of „Bad Schandau“ or „Schöna“. They leave roughly every 30 minutes from the „Bischofsplatz“ stop or „Dresden Neustadt Station“.

Both stations are around 10 minutes walk from the hostel.

Yes. Daily 8am-12 noon. We offer for 9,50€ an all-you-can-eat buffet breakfast.

Included is: freshly baked bread, bread from a local bakery, as well as apples, oranges and cucumbers from a local farmer‘s market, hard boiled eggs, tomatoes, 2 types of muesli, organic yoghurt, honey, several types of jam, chocolate spread, cheese slices, several types of cream cheese, and camembert. Drinkswise, we offer orange juice, vegan milk and regular milk.

Specialty vegan products: vegan cheese, 2 vegan spreads, vegan sausage.

Tea and coffee is always for free. Unlimited!

Heck yes! That is what we are here for! We organise near daily events (exception: Fridays) at the hostel, to bring you all together! We also have a hostel guest chat on Telegram which you can join to connect with fellow travellers, even if you miss an event. Our events can be quite varied. We decide these based upon the season, weather and events going on in the city. Some examples are: hiking in the national park, games evenings in the hostel, visiting flea markets, visiting nearby cities such as Meißen, and much more!

Events which always happen are: Sunday and Wednesday Free Dinner, and Tuesday Karaoke Night.

Winter events also include Mulled Wine and German Christmas Cookies!

For the weekly scheduled events, you can check out the black board at reception, or receive more updates from the Guest Chat, when you join.

During high season (March to October)

07:00- 00:00
Exception: Friday and Saturday. The reception is open the whole night.

During low season (November to March)
07:00 to 00:00.

However, at check-in we will give you a key which gives you access 24/7 to the hostel.

No, we do not do that.

We did it in the past. Everybody woke up, except the person who wanted to be woken up. Please set your own alarm and turn it off quickly to not disturb the others who can still sleep.

Not really. We do not have a bed assignment system. The beds work on a first-come-first-serve basis.

Of course.

Just send us your file with an e-mail to lolli@lollishome.de when you are here and we will print it at reception. We'll ask you for 20 cents per page.

Yes, you are very welcome! We have info about the most important providers, newspapers and internet portals.

Just ask at the reception, we have a print out with helpful information. We have free Wifi for your research as well as free a tablet to rent.

Yes, we have a collection of guides books about Dresden.

You can rent them for free at the reception! We have books in English, German, French, Italian, Spanish, Chinese, Japanese and Russian.

Indeed we do! We have a large selection about the city, our personal tours also work as a basic map of Dresden, and we have maps for the Saxony- Switzerland national park, which we rent out for a 5€ deposit.

No problem! Just as long as you behave!

You can bring your own drinks, or buy a beer or some wine from reception.

Our rooms are ready to move in at 14:00 (2pm) at the latest.

The exception is our apartments. They will be ready in the summer season from around 16:00 and in the winter season usually earlier. Please ask on arrival, it is sometimes possible you can move in earlier, e.g. if the room wasn't occupied the night before or we finished cleaning earlier.

We cannot guarnatee an early check-in. If the room was unused, or is already cleaned before your arrival, then of course! We want you to be comfortable. Otherwise, you will need to wait until 14:00 for dorms or private rooms, or 16:00 for the apartments.

This accommodates our relaxed, late-riser friendly check-out time until 12 noon. But you are welcome to store your bags with us, free of charge, until the rooms are ready. If you want to relax in the hostel, you can log in to the WiFi immediately, and enjoy a free tea or coffee, or simply go out to explore the city and return later. Whatever is better for you.

Rooms inside the hostel: until 12 noon at the latest.
Apartments: until 13:00 at the latest.

The new arrivals need to check-in until 14:00, and we need this time to clean, so later is not possible. Please check-out promptly, and if you need more time, either in the hostel or in the city, you can leave your bags with us for free.

The opening times of our reception in the winter season from November to March is from 7.00 - 24:00 (7am to 12am).

If you cannot arrive at the hostel before 00:00, please send us an email: lolli@lollishome.de or call us 0351 8108458 in advance as much as possible, latest until 23:30, so that we can prepare a late check-in for you.

We will provide you with a key at check-in which will give you 24 hour access to the hostel.

Yes, no problem. It's free and we have some lockable compartments for your bags and packs. Ask at reception.

You can park on the roadside in the area for €12/day, €2.40/hour. Or in a parking garage about 300m away on Kamenzer Straße for €1/hour.

Parking can be a little more difficult, especially in the evening, but usually works with a little searching. We recommend not overlooking the parking ticket machines! They are checked. You can get change in the form of suitable coins from us. The still quite moderate fee applies on all weekdays between 9 am and midnight. Parking time 1 hour 2.40 €, daily rate 12 €. Alternatively, there is a parking garage at Kamenzer Strasse 26, just around the corner. Every hour or part thereof costs €1 and it is about 5 minutes from the hostel. There is another, slightly cheaper parking garage at Bautzner Str. 29, where 1 day costs €4. Alternatively, there is a “Park + Ride” right next to the highway exit Dresden - Neustadt, which is free of charge. From there you could take streetcar line 13 (direction Prohlis) to the hostel (stop “Alaunplatz”, approx. 30 minutes total walk).

Dogs are allowed, as long as they are nice and as long as you booked a private room. Dogs are not allowed in dormitory rooms.

Your dog shouldn't disturb other guests, this means no noise, no strong odours, and it shouldn't be dangerous. Please bring a blanket or some other kind of bedding. Bringing a dog doesn’t cost extra.

We are always happy to meet, work and learn from new people. You should, however, live in Dresden and have a lot of local knowledge, to be able to answer questions from guests. As our reception requires some practice and experience, we prefer if people want to stay with us for at least a year or two.

We also have a small cleaning team, which could be possible to join. The hours vary depending on what needs to be done at the hostel but the general tasks involve cleaning the hostel rooms, bathrooms and apartments. You can certainly apply via: office@lollishome.de

A ticket for one hour for an adult for all means of public transportation in Dresden costs 3,20€.

For other ticket offers, please check the Dresden public transport website: https://www.dvb.de/en-gb/tickets-en/ticket-overview/

There are plenty of things to do in Dresden. We have a huge bar scene, good parties and concerts, a beautiful baroque Old Town, a stunning National Park near by and beautiful castles and fortresses, but also world famous museums. You can go shopping, climbing and hiking and much more!

Please ask our professionals at reception for a personal recommendation. We will try to work out some proposals according to your interests or wishes.

Yes. Quite a few!

We recommend checking out this website for more information: https://www.freetour.com/dresden

Or check out Walkative! https://freewalkingtour.com/de/dresden/

Although they are free, please tip your guides!

Generally yes. However, we are a city and you should always travel smart while in a foreign city. There can be pickpockets, and we would not recommend to walk through the park or forest at night, nor leave your belongings unattended in a public area.

The biggest stress is just party people, who maybe partied too much.